Think about how you feel when someone asks you a question but they don’t listen to your response. Or when you are having a conversation with someone but when you begin speaking they are obviously less than engaged. It doesn’t feel good. Checking phones, or worse yet texting, looking back at the tv, interacting with a toddler are distractions that happen all too often.
Learning to be a great listener is not that hard and it’s one of the best ways to strengthen relationships. Most of us are guilty of being less than great listeners, and need to be reminded of it’s importance.
We are busy people and great multi taskers – often at the expense of great relationships. It has been proven that it is not possible to multi-task with 2 streams of words. Forbes News Post writer Erika Anderson reports, “Your brain just can’t take in and process two simultaneous, separate streams of information and encode them fully into short-term memory. When information doesn’t make it into short-term memory, it can’t be transferred into long-term memory for recall later. If you can’t recall it, you can’t use it.”
Maybe you don’t mulit-task – good for you! Interrupting, thinking about our response, or analyzing/judging what is being said are other signals we are not listening well. These often stem from a good motive. We are listening, but we are more concerned with our role in the conversation than with the person, so we are thinking about what we will say next rather than listening with empathy and for understanding. When we begin to understand what they are saying and how they feel we know we’re on the right track. This doesn’t mean we have to agree with them or adopt their feelings – it just means we have and understanding of the content of their words and can see where their feelings are coming from.
Some conversations are simply for information, so the importance is about content, but not necessarily less important. Just yesterday my son told me where he was going and who he was going to be with. When he returned I asked him if he had a good time and he began telling me about it. I was stunned to realize I had not listened well. He was with an entirely different group of people than I had thought. I didn’t let on, but when I looked back at his texts, there was evidence he had told me, both verbally and by text who he was hanging out with! In this case, no harm was done because he didn’t know – unless he is more perceptive than I think! But generally, when we get information wrong that people have taken time to relay – they feel slighted and we have damaged our relationship. Writing this is convicting me. I am guilty way too often of not retaining this kind of information.
Whether it’s business, friends, family or acquaintances, relationships are what keep the world in harmony. Relationships blossom and grow when we respect each other enough to listen well.
Realizing the importance of good listening skills is the first step. There are many tools and tricks to help you, like eye contact, repeating back what was said, asking clarifying questions etc. A google search will quickly pull up all kinds of articles if you need more ideas.
We all have the capacity to be good listeners and we become one when we begin valuing people more highly. When we place a greater value on our relationships we choose not to multi task and we have a desire to understand so we engage in their story and/or take interest in the informations that is being shared. This may mean we need a moment before we respond, but that is ok. Being quick to listen and slow to speak is wisdom from above!